While a lot of other companies have cut back efforts to increase employee satisfaction and loyalty, we haven’t. At TRL Systems, we go above and beyond to show our employees how important they are to our success. Here’s what you can expect as a member of our TRL Family:
- Competitive Salary & Benefits Packages: Your success is our priority.
- Annual All-Hands Meetings: Communication is important; we share the “state-of-TRL” and your voice is heard.
- Employee Merit and Longevity Awards: We look for and reward excellence and loyalty.
- Employee Events: We host regular company-wide social events, many include employees’ families.
- Training and Development: We invest in our people.
The Test Repair Technician II is responsible for providing outstanding customer service and technical support of our Life Safety Products. He/She understands fire life systems to ensure accuracy in repairs. He/She will support TRL’s Mission Statement and values by identifying challenges and opportunities, and providing solutions to continuously improve all that we do.
Actively identifies, learns, and applies new job-related information and skills in a timely manner.
Makes good decisions based on a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct when judged over time. Often sought out by others for advice and solutions.
Identifies and quickly corrects conditions that impact employee safety. Upholds all TRL safety standards and procedures.
Skills and Abilities:
Uses appropriate judgment in all decisions, interactions and communications in support of company mission statement and core values.
Provides a wide variety of high level customer service for internal and external customers.
Performs other related duties and assignments as required.
Presents a professional image as a representative of the company.
Remains knowledgeable and up-to-date on changes and developments in your specified field of expertise.
Ensures all operational and safety procedures are properly followed
Understands of difference between Joint Commission, Title 19, and Regulation IV standards.
Ability to hear, read, and speak English in order to communicate with internal and external customers.
Adheres to all TRL Fleet policies and procedures; maintains the cleanliness and appearance of the company issued service vehicle both inside and out. Communicates timely with the Warehouse of any standard vehicle inventory items or tools that need replenishing or replacement. Understands and takes ownership of ensuring an accurate inventory of product assigned to vehicle.
Reviews charges on Service Tickets to ensure accuracy before printing and reviewing with customer; this would include verifying time applied, correct work types used and products installed.
Enters accurate and complete information on Service Tickets; this includes updating the ticket status accordingly for automated system notifications, entering detailed resolutions, identifies and communicates any part ordering information (part number, description, etc.) timely.
Completes test repairs and required testing documentation in a timely manner. Reviews and understands any budgeted hours as may have been applied to the Service Ticket.
Ability to make repetitive substantial movements (motions) of the wrists, hands, and/or fingers
Ability to work in outdoor/indoor environmental conditions
Ascend/Descend and work at heights above 6 feet
Move/Transport/Install/Remove items weighing 50+ pounds
Position self to work in confined spaces
Pushing/Pulling using upper extremities
Ability to walk, drive, bend, stoop, hear, and speak
Ability to drive for 2+ hours