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Service Technician III (002144)
Job Number: 002144
Job Title: Service Technician III
Number of Openings: 1
City: Los Angeles/Orange County
Position Description

While a lot of other companies have cut back efforts to increase employee satisfaction and loyalty, we haven’t. At TRL Systems, we go above and beyond to show our employees how important they are to our success. Here’s what you can expect as a member of our TRL Family:

  • Competitive Salary & Benefits Packages: Your success is our priority.
  • All-Hands Meetings: Communication is important; we share the “state-of-TRL” and your voice is heard.
  • Employee Merit and Longevity Awards: We look for and reward excellence and loyalty.
  • Employee Events: We host regular company-wide social events, many include employees’ families.


The Service Technician III performs repair work by traveling to the site of the customer. Their job is to troubleshoot and repair any problems that may arise. The Service Technician III is responsible for providing outstanding customer service and technical service for our Life Safety and Security Systems. He/She will support TRL’s mission statement and values by identifying challenges and opportunities to provide solutions that improve efficiencies.

Maintains effectiveness and a positive outlook when experiencing major changes in work tasks or the work environment. Easily adjusts to new work structures, processes, and requirements.

Establishes orderly and logical course of action to ensure that work is completed.

Identifies and addresses issues and opportunities at the level of root cause. Compares data from different sources to draw conclusions and chooses a course of action or develops appropriate solutions.

Assumes personal responsibility and accountability for completing assignments or tasks.


Skills & Abilities:
Ability to successfully repair nurse call systems, and equipment installed by Security, Healthcare, and Fire Division.

Ability to meet the needs of the customer and travel to customer locations.

Ability to work independently or under little supervision.

Ability to hear, read, and speak English in order to communicate with internal and external customers.


Enters accurate billable time and products to all service tickets into ConnectWise, entering professional and thorough information in appropriate ticket fields, leaves/updates ticket to the correct status for timely system notifications. Identifies and communicates any revenue-generating opportunities and leads and informs Dispatch to distribute to applicable Account Executive.

Updates job knowledge by participating in educational opportunities; reading professional publications.

Adheres to all TRL Fleet policies and procedures, maintaining both the appearance and operational safety of the vehicle, keeping inventory accurate and relevant practicing and maintaining FIFO standards.

Follows facility and TRL check-in and check-out procedures to ensure accurate communication, billing, and customer approval. Reviews charges on Service Tickets to ensure accuracy before printing and reviewing with customer for approval.

Notifies the Warehouse Manager of any standard service vehicle inventory items or tools that need replenishing or replacement to ensure the Warehouse has accurate part information for timely and efficient ordering; ensuring the vehicle passes inventory inspection. Identifies and communicates necessary parts and/or part numbers accurately and timely, according to Warehouse policies and procedures.

Identifies and communicates any revenue-generating opportunities or leads by suggesting upgrades and system modifications for better system performance and enhancement; act as a technical consultant for pre-sales support.

Acts as technical consultant for pre-sales support.


Physical Requirements:
Ability to walk, drive, bend, stoop, hear, and speak
Ability to drive for 2+ hours
Ability to make repetitive substantial movements (motions) of the wrists, hands, and/or fingers
Ascend/Descend and work at heights above 6 feet
Move/Transport/Install/Remove items weighing 30+ pounds
Position self to work in confined spaces
Pushing/Pulling using upper extremities

Position Requirements

Degree/Diploma: High School Diploma or Equivalent

Program of Study: General Education

Degree/Diploma Preferred: Associates

Program of Study: Electronics

Required Years of Experience: 5+ in Technical Service

Certifications Required:  NICET I, EST-3, Lenel,  Telligence Nurse Call System

Certifications Preferred:  AMAG, Genetec, Avigilon