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Job Details
Customer Care Specialist (2019-026)
 
Job Number: 2019-026
Job Title: Customer Care Specialist
Number of Openings: 1
City: Longview
Job Schedule: Full Time
Job Category: Banking
Career Level: Intermediate(non-manager)
Level of Education: High School Degree
Years of Experience: 2
 
Position Description
Monday-Friday 8:15 a.m.-5:00 p.m. (shifts may vary); some Saturdays 8:30 a.m.-12:30 p.m.

Responsible for providing assistance to prospects and established customers with bank products, services and general information over the phone and via electronic means; presents other bank products and services as opportunities arise within the guidelines of applicable banking regulations.

Provides secure, accurate, responsive and courteous customer service to both internal and external customers at all times. Maintain strict confidentiality of customer and banking relationships.

Primary objective of this position is to be a trusted advisor to every internal and external customer. Inspires confidence and builds lasting relationships by consistently exhibiting each of the trusted advisor skills in order to help our customers identify and achieve their financial goals.
Position Requirements
High school diploma or equivalent; 2-4 years customer service experience preferred; other banking experience desired. Must have a working knowledge and a desire to use Electronic Banking products…i.e. Online Banking, Bill Pay and Mobile Banking. Strong customer service skills, including the ability to assist customers in trouble-shooting issues with electronic devices. Ability to multi-task; excellent computer skills, Microsoft Word/Excel/Access.

Ability to work in a fast paced environment and to work well within team environment presenting a positive customer service demeanor and attitude. Must comply with all bank policies and procedures that are job related and/or consistent with business necessity.
Application Instructions
Apply online at www.texasbankandtrust.com.