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Saint Francis Healthcare System offers people a variety of career opportunities that are stimulating, challenging, and above all, rewarding. Known for providing its employees with competitive wages and outstanding benefits, Saint Francis also features a family-focused culture that cultivates a friendly, caring environment for Medical Center employees, physicians, volunteers, and patients.

 

As an equal opportunity employer, Saint Francis does not discriminate on the basis of sex, age, religion, creed, national origin, race, or handicap in its relations with patients, visitors, or employees. Please take time to review the Medical Center’s current job openings and submit an online application for a position for which you are qualified.

 
Job Details
Lead IT Services (035484)
 
Job Number: 035484
Job Title: Lead IT Services
Number of Openings: 1
Job Type (Employment Type): Full Time, 80 hours per 2 week pay period
Job Schedule: Day Shift
Job Category: Technical
Career Level: Management
Minimum Level of Education: Some College
Years of Experience: 3
 
Position Description

The Lead IT Service is responsible for the oversight of day-to-day operations of the end user support services for the Medical Center and the logistical functions of Field Service. Assist the Director Technical Services in the planning and execution of service related initiatives within the department and Medical Center. Performs employee evaluations, disciplinary action, interviewing, hiring and termination of Field Service staff. Works well independently, problem solving, managing others and works well as a member of project teams. Monitors, tracks and reports on items such as turnaround times, first response resolutions, and staff effectiveness within the service request system (HEAT). Promotes harmonious and efficient intra and inter-departmental relationships and delivers quality customer service. Adheres to the Mission, Vision, Values and Philosophy of the departments and Saint Francis Medical Center.

Other Skills and/or Knowledge Required: Leadership, departmental business functions, computer repair, project management.

Operations - Manage day-to-day activities for field service operations – including purchasing, scheduling, reporting metrics, and prioritizing requests.

Performance Improvement - Manage continuous performance improvement measures to drive better and more efficient service.

Resolve Issues - Resolve hardware/software related issues – including troubleshooting endpoint device issues – printers, workstations, thin clients, and scanners.

Projects - Lead technical service projects – assist with endpoint needs/inventory for new systems and new locations.

Support & Train - Support and train technical service staff – including assisting new employees’ onboarding processes.

Position Requirements

Educational Requirements: BS in Information Systems Management or demonstrable capabilities.

Additional Skills & Experience Requirements: 2 years in similar position or 4 years Field Service experience at Saint Francis with demonstrable capability and excellent customer service skills.