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Saint Francis Healthcare System offers people a variety of career opportunities that are stimulating, challenging, and above all, rewarding. Known for providing its employees with competitive wages and outstanding benefits, Saint Francis also features a family-focused culture that cultivates a friendly, caring environment for Medical Center employees, physicians, volunteers, and patients.

 

As an equal opportunity employer, Saint Francis does not discriminate on the basis of sex, age, religion, creed, national origin, race, or handicap in its relations with patients, visitors, or employees. Please take time to review the Medical Center’s current job openings and submit an online application for a position for which you are qualified.

 
Job Details
Customer Service Specialist (034124)
 
Job Number: 034124
Job Title: Customer Service Specialist
Number of Openings: 3
Job Type (Employment Type): Full Time, 80 hours per 2 week pay period
Job Schedule: Day Shift
Job Category: Clerical
Career Level: Staff
Minimum Level of Education: High School Degree/GED
Years of Experience: 2
 
Position Description

The Customer Service Specialist is responsible for handling questions and/or concerns regarding billing or payment issues for both hospital and physician services presented by our customers on the phone or in person. Customer Service Specialist should possess basic knowledge of policy and processes utilized by the Combined Billing Office and use system programs and edits to efficiently assist customers without transferring or referring to others. Customer Service Specialist will be responsible for scanning of financial documentation received on accounts to the electronic record and proper indexing of those records. The Customer Service Specialist will be responsible for accurate and timely distribution of mail to appropriate office staff. Customer Service Specialist will be responsible for the daily reconciliation with our Early Out and Bad Debt vendors on files received or transmitted. They should troubleshoot and mitigate corrective actions needed to rectify known issues. Responsible for working and maintaining work queues associated with the position. Lives the Mission, Vision, Values and Philosophy of the department and Saint Francis Medical Center. Constantly works with and maintains restricted or confidential information from many sources within the Medical Center. Any and all duties as assigned by Assistant Manager, Manager or Director.


Communicates effectively and appropriately - Communicates effectively and appropriately utilizing good judgment in the approach. Handles sensitive or difficult issues with grace and confidence. Possess the ability to stay objective in the face of strong emotions. Demonstrates a genuine interest in the thoughts, opinions, values and needs of our customers.

Scans financial records - Consistently scans financial records/documents timely and efficiently to the electronic record. Accurately indexes financial records. Processes accounts and paperwork for legal suits and court appearances with appropriate follow up as necessary.

Consistently strives to set priorities - Consistently strives to set priorities for efficient and productive use of time. Performs additional work load with little or no assistance from others. Prioritizes tasks and managers time to ensure that our customers are handled in an efficient and timely manner. Knowledge of when to escalate customer convers or issues to avoid dissatisfaction.

Daily balancing and deposit of the "Cash Drawer" - Daily balancing and deposit of the "Cash Drawer" payments received by phone or at the window. Ability to troubleshoot when cash is out-of-balance and correct issues.

Timely completion of work queue - Consistently completes items within 48 hours of being placed in assigned work queue.

Position Requirements

Degree/Diploma: High School Diploma/GED

Additional Educational Requirements: Accounting courses or training preferred.
 

Skills & Experience Requirements: Minimum of one year experience in a medical environment which includes Federal and Insurance billing duties. Computer and calculator experience. Professional and courteous manners in dealing with customers. Appropriate and timely independent judgment.