Typical hours for this position: Part-Time Position, Night shift 3 days per week, rotating every other weekend.
Responsible for procurement and processing of specimens
Performs specimen collection using a variety of techniques - a. Patient samples are collected with minimal discomfort to the patient. b. Patient samples are collected in a timely, productive manner. c. Standard Precaution procedures are strictly followed at all times. d. Patient identification is verified in accordance with Medical Center Policy.
Enters orders and charges - Enters written and electronic orders for Laboratory requests into Laboratory Computer System. Performs miscellaneous charge posting. a. Laboratory test requests are entered accurately on each patient. b. Requests are entered according to priority. c. Competence is maintained and new skills added as needed. d. Information related to samples/tubes drawn, collection date and times is documented correctly and in accordance with departmental policy. e. Patient samples are packaged correctly for safe transport in pneumatic tube. f. Patient samples are delivered to proper locations in a timely manner. g. Miscellaneous charge posting is completed accurately in a timely manner.
Provides high standard of customer service - Provides a high standard of customer service maintains workflow and resolves problems. a. A professional demeanor is maintained at all times with patients, patient families, co-workers and other healthcare professionals. b. Problems are resolved using appropriate resources and in accordance with departmental guidelines. c. Unresolved problems are clearly communicated to the supervisor in a timely manner. d. Workflow is maintained in accordance with departmental standards.
Processes Laboratory specimens - a. Specimens are evaluated for adherence to labeling criteria prior to electronic accession process. b. Time-sensitive specimens are identified when received in the Laboratory and processed according to policy. c. Problem resolution of specimens not meeting acceptance criteria is initiated in a timely manner. d. Specimens are processed according to test requirements using appropriate safety guidelines and stored at correct temperature after processing. e. Specimens are distributed to testing sites in a timely manner. f. Specimens are processed without labeling errors occurring. g. Specimen pending reports are monitored and action is taken in a timely manner. h. Requests for add-on testing are completed in a timely manner.
Orders and maintains inventory; stocks work areas with daily supplies - a. Inventory is monitored and supplies are maintained at par levels for all storage and workbench areas. b. All required documentation is recorded correctly in a timely manner. c. Shortages are reported to supervisor immediately.
Communicates with patients - Communicates patient results clearly, accurately and effectively to laboratory clients. Serves as a resource to customers regarding test requirements, etc. a. Phone calls are answered in a timely manner. b. Patient identifiers are obtained prior to release of laboratory results, in accordance with departmental policy. c. Results are communicated accurately. d. Excellent customer service skills are consistently demonstrated. e. Information regarding critical laboratory results is communicated in accordance to departmental policy to outpatient/outreach areas and documented appropriately. f. Providers are informed in a timely manner when laboratory testing cannot be performed g. Testing requests are cancelled when appropriate and in accordance with departmental policy. h. Information related to problems and their resolution is consistently documented.
Performs limited laboratory testing - a. Laboratory tests are performed accurately and results reported in accordance with departmental policy. b. Workload is prioritized and managed to meet expected Turn-Around-Time (TAT). c. Results are reviewed, defined variances are rechecked, and critical results are communicated to health care providers in accordance with departmental and organizational policies. d. Proper patient identification procedures are followed throughout all steps from sample receipt to result verification according to department policy. e. Competence is maintained, and new skills are added as technologies change f. Error rate is consistent with established departmental standards. g. If applicable, proficiency testing guidelines are followed and results are within acceptable limits.