Under the direction of the Manager of the Infusion Center the OAII performs a variety of patient care activities. These include monitoring vital signs, phlebotomy, and direct patient care to enhance the efficiency of the center. Frequent exposure to blood and body fluids, communicable dieseases and other conditions common to a clinical environment. Requires full range of body motion and lifting up to 30 pounds. Requires the use of general office equipment.
Implements Safe and Appropriate Care - Consistently utilizes two patient identifiers, performs chart checks for upcoming visits by confirming orders related to the visit. Demonstrates knowledge to ensure compliance with Federal, State, Joint Commission, and other regulatory agencies requirements. Performs lab order entry process utilizing the two patient identifiers and review of the order to ensure accuracy.
Communication Skills - Phone Interactions: Utilizes proper phone etiquette during phone interactions. Acknowledges medical center and department when answering calls and identifies self and status on all calls. Keeps transfers to a minimum, when transfer required will inform caller of need to transfer and announce call to the call recipient. Documentation: Documents phone calls accurately in the EMR. Schedules patients appointments with accurate information regarding the treatment needs, correct physician, and correct patient demographics. Documents the patient's assessment and care provided in the EMR and populates the data from the health history into the EMR upon admission. Collaboration: Communicates patient information to the nurses and physicians in a timely manner. Serves as a patient advocate for interdepartmental scheduling. Ensures continuity of pertinent information among other staff, consistently clarifies with the nurse questions regarding physician's orders.
Patient Triage and Throughput - Efficiently accomplishes work within shift. Uses downtime for the promotion of patient and/or medical center goals. Actively seeks additional duties and assists others during downtime. Demonstrates a high degree of organizational, multi-tasking, and prioritization skills. Able to reorganize the workload to respond to add on visits, changes in patient needs, and other changes in the workload. Anticipates needs of patient and nursing staff and is proactive in preparation for the visit. Provides patients comfort measures during the visit.
EMR Maintenance/Patient Charges - Maintains accuracy of the patient's demographics (pharmacy), problem list, medication list, allergies and alerts in the EMR. Accurately scans and identifies patient education sheets and other pertinent documents into the EMR. Based on treatment ordered/provided will complete and review patient charges. Follows discharge process when patients are discharged from service to close out chart and send to HIM.
Indirect/Direct Patient Care - Obtains information during phone calls to resolve the call or to accurately triage the call. Reviews health history for accuracy and clarifies information with the patient as needed. Performs the assessment of vital signs, height/weight, pain report, history since last visit and new complaints. Performs peripheral lab draws and therapeutic phlebotomy procedure. Is a second verifier for transfusion double checks. Provides patients with assistance with activities of daily living, as needed. Assists nursing staff as needed to enhance and expedite patient care.