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As an innovative leader within the ADR and legal communities, JAMS is a special and unique place to work. Since we opened our doors in 1979, we have been leading the way for others in the field of dispute resolution. Our success is because of the collaboration and team work of everyone at JAMS, including our employee associates.

JAMS offers career opportunities in more than 20 Resolution Centers nationwide. At JAMS, we take pride in a strong sense of collegiality and collaboration throughout all levels of the JAMS organization. Our employee associates work in partnership with our neutrals (mediators and arbitrators) to provide clients with unparalleled service. In addition to providing the highest quality dispute resolution services to our clients, we believe in helping our communities through JAMS public service programs like the non-profit JAMS Foundation and the JAMS Society.

A Great Place to Work

The success of our business relies heavily on the quality of our people. JAMS looks to attract, train, develop and retain the most competent, productive professionals in order to maintain our status as “The Resolution Experts.” To accomplish this, we focus on the relationship between the Company and the individuals who are a part of it. We realize that maintaining good relations with our associates is a key factor in keeping them satisfied and keeping them, period.

We strive to provide guidance, motivation, tools, systems, processes and procedures for our associates so they may perform their jobs in an efficient and effective manner, while at the same time maintaining work/life balance. Our goal with such efforts is to maintain and continue to increase associate satisfaction each and every year. We know we’re succeeding, because our associates tell us so.

JAMS regularly surveys its associates (via an independent consulting firm) on their satisfaction in a number of areas, with results measured on a scale of 1 to 10. An 8 or higher is considered “outstanding.” In our most recent survey, JAMS was rated outstanding on:

  • Overall satisfaction
  • I like my co-workers
  • JAMS has high standards
  • I am proud to say I work here


JAMS Associates Are Important!

All associates contribute to our remarkable track record by the great service they provide to each other as well as our clients and panelists. Without our associates, we would not be able to continue the great success that the Company has been able to achieve. Our associates are the "back-bone" of the organization that allow us to provide a client experience that brings clients back to JAMS.

The JAMS Family

To learn more about the JAMS family, check out our JAMS Bridges Newsletter. We believe the Company will offer you opportunities to learn and to grow. We encourage our associates to be proactive in setting goals, seeking feedback and developing career opportunities within the Company.

If JAMS sounds like the kind of place you are looking for, we would love to have you contact us and begin to explore the opportunities that could be awaiting you! Either way, we are glad that you took the time to visit our Career Center and wish you the best of luck in your endeavors.

All our best,



Job Details
Business Development Manager (BDM), exempt (003243)
Job Number: 003243
Job Title: Business Development Manager (BDM), exempt
Number of Openings: 1
Job Type (Employment Type): Direct Hire
Start Date: 2018/05/17
Country: United States
State/Province: California
City: Orange
Salary Interval: Per Year
Job Schedule: Full Time
Job Category: Sales/Marketing - Sales Representative/Service
Career Level: Intermediate(non-manager)
Level of Education: Four-Year Degree
Years of Experience: 5
Application Deadline: 2018/07/31
Position Description

The Business Development Manager (BDM) is responsible for developing and implementing comprehensive business development and sales strategies to promote JAMS delivery of consultative and adjudicative services to public and private institutions and organizations.

Business Development and Sales - Identifies and secures JAMS business opportunities for its panelists to serve as adjudicators, arbitrators, investigators, mediators, neutral evaluators, or in other capacities within the higher education sector and other industries as determined by JAMS Senior Management; promotes JAMS services related to dispute resolution and dispute prevention to corporations, government entities, financial institutions, educational institutions and other industries

Market Awareness - Follows industry news and trends to identify prospects and opportunities; partners with appropriate managers and panelists to develop and execute programs designed to increase awareness of JAMS solutions; maintains database of prospects, contacts and status of related outreach

Networking/Outreach - Appears as JAMS representative at targeted industry events; conducts regular prospect and client meetings to promote JAMS Solutions; effectively collaborates with panelists and/or Senior Managers as appropriate

Marketing - Identifies, coordinates, and executes marketing outreach using a database of prospects and clients to reinforce direct sales activity; conducts roundtables, focus groups, and individual client interviews in coordination with JAMS managers; works with national marketing staff to develop collateral material to support JAMS Solutions and to drive awareness of JAMS capabilities via article placement, media relations, online exposure, advertising, industry event participation, etc.

Budget - Works in conjunction with the National Business Development Director; manages budget for sponsorships, events and general travel; drives revenue growth by identifying efficiencies and opportunities to optimally deploy allocated funds; selectively chooses investments to maximize exposure; partners with operations and marketing teams to ensure that JAMS is meeting or exceeding revenue goals related to JAMS Solutions offerings as revenue growth is an important part of this role

Other Projects - Fulfills other projects designated by the National Business Development Director

Business Development and Sales - Ability to focus on follow-up; adept at illustrating how organizational capabilities match up with client needs; proactively follows industry news and trends to identify opportunities; ability to network effectively at industry functions, conferences, etc.

Client Service - Ability to assess client satisfaction with solutions provided (or dissatisfaction with competitive providers or existing methodologies), and identifies additional client service opportunities and implements strategies to build or strengthen client relationships

Communication - Has excellent verbal and written communication skills; possesses business maturity and the ability to interface effectively with staff and panelists as well as external decision makers; has good listening skills and is able to establish productive relationships with individuals with varying personality styles

Higher Education - Has a keen understanding of the business of higher education, including relevant legal issues affecting universities and colleges

Legal - Has a good understanding of the legal industry, including how law firms, corporations and educational institutions use ADR to resolve disputes

Organization - Ability to organize, prioritize and manage multiple responsibilities and tasks in a fast-paced environment; keeps the organization informed of activities, successes and opportunities, including providing reports to members of the Senior Management Team on progress of various initiatives

Technical - Has computer literacy and proficiency in basic business software programs; has a solid understanding of (or ability to get quickly up to speed on) JAMS operational procedures, case management techniques, database management, etc.


Position Requirements

- A Bachelor's degree in a related field required
- At least five years of comparable work experience in sales or business development; legal experience and client service experience, a plus
- For internal candidates, proven ability as a Practice Development Manager or similar position for a minimum of two years

- Talking with clients, panelists, etc., over the phone and/or face-to-face for extended periods of time
- Effectively and articulately communicate with prospects and clients in regard to our services, policies, procedures, etc.
- Handle problems for clients and/or panelists
- National travel: the Business Development Manager will be required to travel throughout the continental U.S. and conduct in-person meetings with prospective clients, staff, and panelists; travel is estimated at 50%
Application Instructions
Please upload your resume and cover letter.