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As an innovative leader within the ADR and legal communities, JAMS is a special and unique place to work. Since we opened our doors in 1979, we have been leading the way for others in the field of dispute resolution. Our success is because of the collaboration and team work of everyone at JAMS, including our employee associates.

JAMS offers career opportunities in more than 20 Resolution Centers nationwide. At JAMS, we take pride in a strong sense of collegiality and collaboration throughout all levels of the JAMS organization. Our employee associates work in partnership with our neutrals (mediators and arbitrators) to provide clients with unparalleled service. In addition to providing the highest quality dispute resolution services to our clients, we believe in helping our communities through JAMS public service programs like the non-profit JAMS Foundation and the JAMS Society.

A Great Place to Work

The success of our business relies heavily on the quality of our people. JAMS looks to attract, train, develop and retain the most competent, productive professionals in order to maintain our status as “The Resolution Experts.” To accomplish this, we focus on the relationship between the Company and the individuals who are a part of it. We realize that maintaining good relations with our associates is a key factor in keeping them satisfied and keeping them, period.

We strive to provide guidance, motivation, tools, systems, processes and procedures for our associates so they may perform their jobs in an efficient and effective manner, while at the same time maintaining work/life balance. Our goal with such efforts is to maintain and continue to increase associate satisfaction each and every year. We know we’re succeeding, because our associates tell us so.

JAMS regularly surveys its associates (via an independent consulting firm) on their satisfaction in a number of areas, with results measured on a scale of 1 to 10. An 8 or higher is considered “outstanding.” In our most recent survey, JAMS was rated outstanding on:

  • Overall satisfaction
  • I like my co-workers
  • JAMS has high standards
  • I am proud to say I work here


JAMS Associates Are Important!

All associates contribute to our remarkable track record by the great service they provide to each other as well as our clients and panelists. Without our associates, we would not be able to continue the great success that the Company has been able to achieve. Our associates are the "back-bone" of the organization that allow us to provide a client experience that brings clients back to JAMS.

The JAMS Family

To learn more about the JAMS family, check out our JAMS Bridges Newsletter. We believe the Company will offer you opportunities to learn and to grow. We encourage our associates to be proactive in setting goals, seeking feedback and developing career opportunities within the Company.

If JAMS sounds like the kind of place you are looking for, we would love to have you contact us and begin to explore the opportunities that could be awaiting you! Either way, we are glad that you took the time to visit our Career Center and wish you the best of luck in your endeavors.

All our best,



Job Details
General Manager (GM), exempt (003063)
Job Number: 003063
Job Title: General Manager (GM), exempt
Number of Openings: 1
Job Type (Employment Type): Direct Hire
Start Date: 2018/03/19
Country: United States
State/Province: California
City: San Francisco
Salary Interval: Per Year
Job Schedule: Full Time
Job Category: Professional Services
Career Level: Manager(Team Leader or Supervisor of Staff)
Level of Education: Four-Year Degree
Years of Experience: 8
Application Deadline: 2018/05/04
Position Description

The GM is the highest level of local operations management; manages managers and partners directlly with the VP on regional strategy planning and new initiatives; manages a larger Resolution Center (RC), and may manage multiple RCs. The GM is known as the “owner” of the Resolution Center(s) (RC) and understands the local market, the legal community and business trends.

Leadership - Lead, coach and develop all RC associates; GM leads the performance and delivery of operations’ excellence through associate development focused on the client experience and operations and case management

Operations - Oversee the day to day operations including budget of the RC to ensure that expectations are met with clients, panelists and associates; GM’s role is critical in integrating client expectations, administrative work required to support panelists, and managing associate performance; support all company objectives and priorities; GM is proactive in seeking solutions for any potential problems that impact clients, panelists or associates and works seamlessly with the corporate office to reinforce all JAMS policies and procedures

Talent Management - Partner with HR in hiring, training and on-going support; work to maintain high associate satisfaction levels throughout RC(s)

Panel Relations - Maintain professional and supportive relationship with panelists

Practice Development - GM partners with marketing associates and actively leads the ops team in a way that maximizes business development and profitability and uncovers opportunities to improve performance both financially and operationally

Client Service - Professional client service (including panelists)

Other Projects - Available for any other projects designated by their manager

Operations - Must demonstrate a developing proficiency in budgeting, success measurement, expense management, maintain increasing A/R percentages, and understand the interrelations of those areas and the overall impact on the business imperative

Client Service - Ability to assess client satisfaction, and identify additional client service opportunities and implement strategies to strengthen client relationships, increase client retention and resolve client issues; skilled at developing and implementing strategic solutions that can improve client relations and client service, developing relationships with key clients.

Panel Relations - Solicit panelist feedback regarding general status of Resolution Center/region (i.e. support staff, facilities, IT, etc.); ensure all new ADR service providers are welcomed and oriented to the organization

Practice Development - Regularly and customarily partners with VPs and Practice Development in the region, panelists and other managers in practice development efforts

Market Knowledge - Understands the local market, the legal community and business trends

Technical - Computer literate and proficient in all software programs required for the position

Organization - Excellent ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment

Communication - Good verbal & written communication skills


Position Requirements
- A bachelor’s degree in a related field, advanced degree preferred

- At least seven years management experience, legal and/or client service experience, a plus

- Internal candidates - 5 years as a lower level manager or other senior level position with proven leadership qualities and a track record of outstanding job performance

- Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

- Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

- Local and sometimes national travel
Application Instructions
Please upload your cover letter and resume