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As an innovative leader within the ADR and legal communities, JAMS is a special and unique place to work. Since we opened our doors in 1979, we have been leading the way for others in the field of dispute resolution. Our success is because of the collaboration and team work of everyone at JAMS, including our employee associates.

JAMS offers career opportunities in more than 20 Resolution Centers nationwide. At JAMS, we take pride in a strong sense of collegiality and collaboration throughout all levels of the JAMS organization. Our employee associates work in partnership with our neutrals (mediators and arbitrators) to provide clients with unparalleled service. In addition to providing the highest quality dispute resolution services to our clients, we believe in helping our communities through JAMS public service programs like the non-profit JAMS Foundation and the JAMS Society.
 

A Great Place to Work

The success of our business relies heavily on the quality of our people. JAMS looks to attract, train, develop and retain the most competent, productive professionals in order to maintain our status as “The Resolution Experts.” To accomplish this, we focus on the relationship between the Company and the individuals who are a part of it. We realize that maintaining good relations with our associates is a key factor in keeping them satisfied and keeping them, period.

We strive to provide guidance, motivation, tools, systems, processes and procedures for our associates so they may perform their jobs in an efficient and effective manner, while at the same time maintaining work/life balance. Our goal with such efforts is to maintain and continue to increase associate satisfaction each and every year. We know we’re succeeding, because our associates tell us so.

JAMS regularly surveys its associates (via an independent consulting firm) on their satisfaction in a number of areas, with results measured on a scale of 1 to 10. An 8 or higher is considered “outstanding.” In our most recent survey, JAMS was rated outstanding on:

  • Overall satisfaction
  • I like my co-workers
  • JAMS has high standards
  • I am proud to say I work here

 

JAMS Associates Are Important!

All associates contribute to our remarkable track record by the great service they provide to each other as well as our clients and panelists. Without our associates, we would not be able to continue the great success that the Company has been able to achieve. Our associates are the "back-bone" of the organization that allow us to provide a client experience that brings clients back to JAMS.

The JAMS Family

To learn more about the JAMS family, check out our JAMS Bridges Newsletter. We believe the Company will offer you opportunities to learn and to grow. We encourage our associates to be proactive in setting goals, seeking feedback and developing career opportunities within the Company.

If JAMS sounds like the kind of place you are looking for, we would love to have you contact us and begin to explore the opportunities that could be awaiting you! Either way, we are glad that you took the time to visit our Career Center and wish you the best of luck in your endeavors.


All our best,

Team JAMS

 

 
Job Details
Brand Marketing Manager (BMM), exempt (002924)
 
Job Number: 002924
Job Title: Brand Marketing Manager (BMM), exempt
Number of Openings: 1
Job Type (Employment Type): Direct Hire
Start Date: 2018/03/06
Country: United States
State/Province: California
City: Irvine
Salary Interval: Per Year
Job Schedule: Full Time
Job Category: Marketing
Career Level: Manager(Team Leader or Supervisor of Staff)
Level of Education: Four-Year Degree
Years of Experience: 3
Application Deadline: 2018/04/20
 
Position Description

The Brand Marketing Manager's role is to increase exposure and recognition of JAMS and its brands in order to build business nationally and internationally. This position will require significant and proactive interaction with panelists and associates, and will be accountable for the successful implementation of regional, national and global strategic and core business marketing initiatives.

Marketing Communications - Partner with other national, regional and international associates to promote the JAMS brand, strategic offerings and practice area focused initiatives; this will be achieved through the development and creation of various marketing communications vehicles such as collateral, web content, social media campaigns, e-campaigns, public relations and advertising

Strategic Initiatives - The BMM will build and implement marketing plans in support of strategic initiatives, new product and service offerings, and national practice area projects as designated by the Director of Marketing and Communications

Brand Development - The BMM will develop marketing initiatives focused on protecting, promoting and expanding the JAMS brand, sub-brands and their reach nationally and globally; additionally the BMM will develop organizational focused messaging for advertising and other materials; this may be done through events where the brand is highlighted in addition to identifying partnerships, campaigns or other co-branded initiatives with other organizations

Client Outreach & Client Service - The BMM will help execute various client outreach programs including outreach to transactional attorneys and other key constituencies (e.g. litigators and in-house counsel); develop materials to reach new audiences and prospects (e.g. institutional); deliver professional client service to both external and internal clients

Other Projects - Support the Director of Marketing and Communications in fulfilling national and global marketing objectives; be available for any other projects designated by their manager

Marketing - Possess a good grasp of basic marketing vehicles, such as advertising, public relations, collateral development and digital marketing

Client Service - Ability to assess client satisfaction and identify additional client service opportunities and implement strategies to strengthen client relationships, increase client retention and identify and propose solutions for current and prospective clients' "jobs to be done"

Legal - Possess good understanding of the legal and ADR industries including court processes and legal terminology

Technical - Demonstrate computer literacy and proficiency in all software programs required for the position, including CRM software, Basecamp (or similar project management software), and others

Organization - Possess excellent ability to organize, prioritize and manage multiple responsibilities and tasks in a quick-paced environment

Communication - Possess excellent verbal and written communication skills as well as strong presentation skills, in addition to having the ability to network and work well under pressure

Project Management - Strong ability to think outside the box; have good project management, problem solving and decision making and negotiation skills
 

Position Requirements
- A Bachelor's degree in a marketing discipline or a related field
- At least three to five years of comparable work experience in brand marketing, communications, etc.
- Legal experience and client service experience, a plus

- Talking with clients, panelists, etc., over the phone and/or face-to-face for extended periods of time
- Effectively and articulately communicate with our clients in regard to our services, policies, procedures, etc.
- Local and sometimes national travel
Application Instructions
Please upload your cover letter and resume.