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As an innovative leader within the ADR and legal communities, JAMS is a special and unique place to work. Since we opened our doors in 1979, we have been leading the way for others in the field of dispute resolution. Our success is because of the collaboration and team work of everyone at JAMS, including our employee associates.

JAMS offers career opportunities in more than 20 Resolution Centers nationwide. At JAMS, we take pride in a strong sense of collegiality and collaboration throughout all levels of the JAMS organization. Our employee associates work in partnership with our neutrals (mediators and arbitrators) to provide clients with unparalleled service. In addition to providing the highest quality dispute resolution services to our clients, we believe in helping our communities through JAMS public service programs like the non-profit JAMS Foundation and the JAMS Society.
 

A Great Place to Work

The success of our business relies heavily on the quality of our people. JAMS looks to attract, train, develop and retain the most competent, productive professionals in order to maintain our status as “The Resolution Experts.” To accomplish this, we focus on the relationship between the Company and the individuals who are a part of it. We realize that maintaining good relations with our associates is a key factor in keeping them satisfied and keeping them, period.

We strive to provide guidance, motivation, tools, systems, processes and procedures for our associates so they may perform their jobs in an efficient and effective manner, while at the same time maintaining work/life balance. Our goal with such efforts is to maintain and continue to increase associate satisfaction each and every year. We know we’re succeeding, because our associates tell us so.

JAMS regularly surveys its associates (via an independent consulting firm) on their satisfaction in a number of areas, with results measured on a scale of 1 to 10. An 8 or higher is considered “outstanding.” In our most recent survey, JAMS was rated outstanding on:

  • Overall satisfaction
  • I like my co-workers
  • JAMS has high standards
  • I am proud to say I work here

 

JAMS Associates Are Important!

All associates contribute to our remarkable track record by the great service they provide to each other as well as our clients and panelists. Without our associates, we would not be able to continue the great success that the Company has been able to achieve. Our associates are the "back-bone" of the organization that allow us to provide a client experience that brings clients back to JAMS.

The JAMS Family

To learn more about the JAMS family, check out our JAMS Bridges Newsletter. We believe the Company will offer you opportunities to learn and to grow. We encourage our associates to be proactive in setting goals, seeking feedback and developing career opportunities within the Company.

If JAMS sounds like the kind of place you are looking for, we would love to have you contact us and begin to explore the opportunities that could be awaiting you! Either way, we are glad that you took the time to visit our Career Center and wish you the best of luck in your endeavors.


All our best,

Team JAMS

 

 
Job Details
Administrative Assistant, Client Services (AACS), non-exempt (002863)
 
Job Number: 002863
Job Title: Administrative Assistant, Client Services (AACS), non-exempt
Number of Openings: 1
Job Type (Employment Type): Direct Hire
Start Date: 2018/02/06
Country: United States
State/Province: California
City: San Jose
Salary Interval: Per Hour
Job Schedule: Full Time
Job Category: Legal
Career Level: Entry
Level of Education: Two-Year Degree
Years of Experience: 3
Application Deadline: 2018/03/30
 
Position Description

The AACS is the first impression of JAMS and is responsible for providing excellent service to clients, Alternative Dispute Resolution service providers (judges and attorneys), and associates. The AACS enhances the overall client experience by creating a welcoming and inviting office atmosphere and providing concierge services.

Client Service - Professional client service (including panelists)

Reception - May have primary reception duties including front desk and phones

Facilities - Maintain facilities and office automation

Administrative - Administrative tasks, including case management support

Inventory - Inventory of office supplies and cost containment

Other Projects - Available for any other projects designated by their manager

Process, Procedure, Policies - Solid knowledge of all processes, procedures and policies required to perform duties effectively

Technical - Computer literate and proficient in all software programs required for the position

Organization - Ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment

Communication - Good verbal & written communication skills

- Advanced education, required (e.g. high school diploma or equivalent, or greater)

- In addition to education, 2 years work experience in a comparable, professional services environment; legal experience and client service experience, a plus

- Work experience not required with a college degree

- Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time

- Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

- Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

- Lift and/or push heavy objects such as large case files and exhibits

- Be on feet 50% of the workday

- Bend to reach down into cabinets and across front desk

Position Requirements
In addition to education, 2 years work experience in a comparable, professional services environment; legal experience and client service experience, a plus

- Work experience not required with a college degree

- Sit at a desk working on the computer and talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time

- Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

- Handle problems for clients and/or panelists, etc., who are sometimes angry or impatient

- Lift and/or push heavy objects such as large case files and exhibits

- Be on feet 50% of the workday

- Bend to reach down into cabinets and across front desk
Application Instructions
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